Shipping Policy

We want your shopping experience to be smooth, transparent, and stress-free. A clear shipping policy builds trust and helps you understand exactly how and when you will receive your order. Please read the following information carefully, as it explains everything you need to know about how we handle order processing, shipping, delivery times, tracking, and more https://essentalshoodies.store/

1. Order

Once you place an order on our website, our team begins preparing it for dispatch.

  • Processing Time: All orders are processed within 1–3 business days, excluding weekends and public holidays.

  • Cut-off Time: Orders placed after 5:00 PM (local time) will be processed on the next business day.

  • Stock Availability: If an item is out of stock, we will notify you immediately via email and provide options such as backorder, exchange, or refund.

  • Order Confirmation: After placing your order, you will receive a confirmation email summarizing your purchase details. Once your order is shipped, you will get another email with tracking information.

2. Domestic Shipping

We proudly ship to all regions within [Your Country].

  • Standard Shipping: Estimated delivery within 3–7 business days.

  • Express Shipping: Estimated delivery within 1–3 business days.

  • Local Delivery (if applicable): Certain locations may qualify for same-day or next-day local delivery at Home.

Shipping Fees:

  • Fees are calculated at checkout based on weight, size, and delivery address.

  • Free standard shipping may be available on orders above [Insert Amount].

Delivery Time Frames:
While we make every effort to deliver your package within the estimated time, unforeseen delays (weather, strikes, courier issues) may extend delivery.

3. International Shipping

We also ship to many countries worldwide.

  • Delivery Time: International orders usually arrive within 7–15 business days, depending on the destination.

  • Couriers: We work with trusted international courier partners to ensure secure and timely deliveries.

  • Customs & Duties: Please note that all international orders may be subject to customs duties, VAT, and import taxes. These fees are determined by your country’s laws and are the customer’s responsibility.

Customs Delays:
Occasionally, customs inspections may cause delays beyond our control. While we do everything possible to assist, we are not responsible for packages held at customs.

4. Shipping Rates

We believe in transparency when it comes to shipping costs.

  • Calculated at Checkout: Shipping rates are calculated automatically at checkout based on product weight, package dimensions, and destination.

  • Promotional Offers: We occasionally offer free or discounted shipping during promotions.

  • Free Shipping Thresholds: Orders above [Insert Amount] may qualify for free shipping, depending on location.

5. Order Tracking

Tracking your order is easy.

  • Once your order ships, you will receive a confirmation email containing your tracking number.

  • You can track your package directly through the courier’s official website or via the tracking link provided.

  • Tracking updates may take up to 24 hours to appear after shipment.

6. Shipping Delays

We always strive to deliver orders on time, but certain circumstances may cause delays:

  • Natural disasters (storms, floods, earthquakes, etc.)

  • Courier service disruptions or strikes

  • Holidays and peak shopping seasons (e.g., Black Friday, Christmas)

  • Customs clearance delays for international orders

If your order is significantly delayed, please contact our support team so we can help you track and resolve the issue.

7. Incorrect Address Disclaimer

It is the responsibility of the customer to provide accurate shipping details.

  • We are not responsible for orders lost due to incorrect or incomplete addresses.

  • If you notice an error after placing your order, please contact us within 12 hours. If the order has not yet been shipped, we will update the address.

  • Once an order has been dispatched, address changes may not be possible.

8. Lost or Damaged Packages

We take extra care to ensure safe delivery of your products.

  • Lost Packages: If your order is marked “delivered” but you did not receive it, please check with your neighbors, family members, or building management. If the package cannot be found, contact us, and we will file a claim with the courier.

  • Damaged Packages: If your item arrives damaged, please contact us within 48 hours of receiving it. Provide clear photos of the damaged product and packaging, and we will arrange for a replacement or refund.

9. Refused or Undeliverable Shipments

  • If a shipment is refused or undeliverable due to incorrect address or failure to pay customs duties, the package may be returned to us.

  • In such cases, shipping costs (both outbound and return) will be deducted from your refund.

10. Pre-Orders and Backorders

Sometimes we offer pre-order or backorder items.

  • Pre-Orders: Estimated shipping dates will be clearly mentioned on the product page.

  • Backorders: If an item is temporarily unavailable, you may choose to wait until it’s restocked. We will notify you once it ships.

11. Multiple Shipments

For large orders, items may ship separately from different warehouses.

  • You will receive separate tracking numbers for each shipment.

  • No extra shipping costs will apply unless specified at checkout.

12. Free Shipping Offers

We occasionally run free shipping promotions.

  • These offers are valid only for orders that meet the specified requirements.

  • Free shipping applies to standard delivery only, not express shipping.

13. Delivery Confirmation

  • All orders require delivery confirmation from the courier.

  • Some shipments may require a signature upon delivery, depending on the value of the order.

14. Responsibility After Delivery

Once the courier marks the package as delivered, ownership of the goods transfers to the customer.

  • We are not responsible for stolen packages after confirmed delivery.

  • If you suspect theft, please file a claim with your courier and local authorities.

Final Notes

Our mission is to ensure that your shopping experience is enjoyable from start to finish. Shipping is a vital part of that experience, and we take pride in working with reliable courier partners to deliver your orders quickly and safely. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.